Preceptor and Clinical Manager: Handling Difficult
Professional Conversations in Healthcare

Presented by Tonya Miller and Kelly York

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Video Runtime: 28 Minutes; Learning Assessment Time: 35 Minutes

Navigating difficult home healthcare interactions can challenge home healthcare preceptors and clinical managers. Conflicts often arise from miscommunication and disparate expectations, jeopardizing the quality of care and training efficacy. This course will address the critical skills needed to handle difficult healthcare interactions effectively, equipping home healthcare preceptors and clinical managers with strategies to facilitate clear communication and foster understanding while providing a learning environment for mentees. This course aims to give clear and practical communication skills and strategies to model these skills for the mentee.

Learning Objectives

Examine communication techniques that enhance clarity in healthcare interactions
Apply communication clarity techniques to healthcare scenarios
Select strategies for modeling communication clarity techniques in team interactions

Meet your instructors

A smiling person with shoulder-length hair and glasses wears a black top with a cut-out detail.

Tonya Miller

Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With more than 25 years of executive leadership skills and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…

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A person with shoulder-length hair and a white shirt smiles warmly in an indoor setting, reflecting Medbridge's compassionate healthcare values.

Kelly York

Kelly is the AVP of operations for the Pediatric Day Health Center Division at Aveanna Healthcare. She is responsible for the oversight of multiple centers throughout the northeast region. In this role, she provides direction and supervision to ensure adherence to policies, procedures, and budgetary and regulatory…

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Chapters & learning objectives

1. Handling Difficult Professional Conversations in Healthcare

This chapter equips home healthcare preceptors and clinical managers with practical communication strategies to effectively manage difficult interactions, support quality care, and model positive behaviors for mentees.