Preceptor and Clinical Manager: The Role of Emotional
Intelligence in Conflict Resolution

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Video Runtime: 26 Minutes; Learning Assessment Time: 35 Minutes

In the ever-changing home healthcare environment, conflicts can arise due to diverse patient needs, caregiver stress, and communication barriers. Home healthcare preceptors and clinical managers often face challenges in navigating these conflicts, which can hinder patient care and the learning environment for mentees. This course aims to equip preceptors with the skills to harness emotional intelligence, enabling them to recognize their emotions and those of others, thus fostering better communication and understanding. By emphasizing strategies for effective conflict resolution, the course will empower preceptors and clinical managers to leverage emotional intelligence in conflict resolution and model these behaviors for mentees.

Learning Objectives

Determine the elements of emotional intelligence in conflict resolution
Integrate emotional intelligence strategies in conflict resolution
Organize a personalized emotional intelligence plan to address conflict resolution in the home healthcare environment

Meet your instructor

A smiling person with shoulder-length hair and glasses wears a black top with a cut-out detail.

Tonya Miller

Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With more than 25 years of executive leadership skills and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…

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Chapters & learning objectives

1. The Role of Emotional Intelligence in Conflict Resolution

This chapter empowers home healthcare preceptors and clinical managers to use emotional intelligence to effectively resolve conflict and enhance communication, patient care, and the learning environment for mentees.